VAMC Salisbury strives to always provide the highest quality of care to the veterans of our nation who call Salisbury home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Solution Seekers

No matter which service you visit when you come to VAMC Salisbury, you will always be able to find one of our many Solution Seekers. The Solution Seeker can address and resolve your concern at the point of contact.

Patient Advocates

VAMC Salisbury has on staff two highly-skilled patient representatives and a Patient Services Coordinator who are eager to help you with your concern in a timely manner. The Patient Advocates —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our patient representatives are located on the 1st floor of Building 2, Room 1027 and 1028.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Outpatient Quickcard Boxes

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements.  There are Outpatient Quick Card boxes throughout the medical center for you to express a concern, or give a compliment. 

Inpatient Quick Cards

During your stay, you will receive an Inpatient Quick Card.  This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving. 

You may answer your Quick Card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues. 

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.