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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
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Customer Service
W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
Customer Service
Patient Advocates
Hefner VAMC strives to always provide the highest quality of care to the veterans of our nation who call the Salisbury area home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you. Our patient advocates are located on the 1st floor of Building 2, Rooms 1027 and 1028, and in Building 3, Rooms 4060A and 4060B.
Belinda P Dublin
Patient Advocate, Charlotte CBOC
704-638-9000 Ext. 3747
Eladio Cintron-Mercado
Patient Advocate
(704) 638 9000 x3981
Janice Cagle
Patient Advocate in W/S Outpatient Clinic
336-768-3296 x1484
Teresa Cress
Patient Advocate
(704) 638-9000 x3602
Teresa Cress
Pt Advocate
(704) 638-9000 x-3602
Valerie Bennett
Patient Advocate
704-638-9000 EXT 3980
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.
Davedda J. Smith
Management Support Line
704-638-9000 Ext. 2651
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
Thanks for a Good Job Card
Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.
During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
