Before You Visit
Determine Your Eligibility
Before receiving services with Hefner VAMC, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.
Limited English Proficiency
Our facility has a program to assist veterans and their families along with other external customers that might have difficulty with reading, writing or understanding English. If you know of someone needing assistance please contact Lexia Frasher, Chief of Health Administration Service, at extension 3436.
PATIENTS AND GUESTS:
IF YOU HAVE A LIMITED ABILITY IN SPEAKING AND/OR UNDERSTANDING ENGLISH AND WOULD LIKE ASSISTANCE PLEASE NOTIFY ONE OF THE FOLLOWING INDIVIDUALS:
YOUR INTAKE SPECIALIST
YOUR PROVIDER
YOUR MEDICAL SUPPORT ASSISTANT
YOUR PATIENT SUPPORT ASSISTANT
YOUR PATIENT ADVOCATE
ADMINISTRATIVE OFFICER OF THE DAY
YOUR VA POLICE OFFICER
THESE INDIVIDUALS WILL BE MORE THAN HAPPY TO ASSIST. THANK YOU FOR ALLOWING US TO SERVE YOU.
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