Current Operating Status - W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC


Current Operating Status

Situation Update

As of Wednesday, June 3, 2020 1:33 PM EDT

SALISBURY, N.C. – Salisbury VA Health Care System (HCS) is committed to protecting staff and patients and limiting the spread of the COVID-19 transmission by taking preemptive precautions. 

Beginning Monday, March 9, all persons entering any Salisbury VA HCS property will be screened for the COVID-19 virus.  Please allow extra time to ensure that you arrive at your appointment on time.  Veterans and staff at the Salisbury VA Medical will enter and exit at the Hedrick entrance from Brenner Avenue.

 Veterans and staff are encouraged to take every day preventative actions to avoid being exposed to the virus:  

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • If you have symptoms or have been exposed to someone with symptoms, call the VA before going to the facility.

For more information about the Coronavirus, please visit:

For more information about the Salisbury VA Medical Center visit

The Salisbury VA Health Care System, in line with CDC guidance, has implemented "universal masking' as of April 27, 2020. This initiative is for our patients as well as staff, as all necessary measures are being taken to keep everyone safe and healthy. Although we do have masks available to provide our Veterans who present without one, we are kindly asking Veterans and caregivers to prepare for your visit by bringing a mask with you when you present to one of our facilities for care, whenever possible. This will help us ensure our supply of masks is not quickly or unnecessarily depleted. Thank you in advance for helping us to stop the spread of COVID-19! Your cooperation is always greatly appreciated.

Veterans Affairs Expansion of Health Care Services 

VA is moving forward with a phased approach for expanding select services that were put on hold due to the coronavirus at medical facilities across the country. Our goal is to care for Veterans who have the greatest clinical need while ensuring a safe environment for both employees and Veterans.

Facilities selected as lead sites were chosen because they align with VA, federal, state, and local guidance and meet the White House “Guidelines for Opening Up America” gating criteria for expanding services. Gating criteria are requirements that each region or state should meet before reintroducing select services, such as a decline in COVID-19 cases during a 14-day period. Once the Salisbury VA Health Care System has met the gating criteria, it will be phased into VA’s plan for expanding care. In the meantime, we will benefit from lessons learned, and best practices from the lead sites’ experiences. Facility leadership will continue to keep Veterans informed about when it is safe for the facility to begin expanding care.

VA has earned Veterans’ trust, reflected by the latest VA trust score of more than 90%. Moving forward, the Salisbury VA Health Care System will continue to provide exceptional care to our Veterans. Safe care is our mission and our continuing commitment to every Veteran every time.


***At this time, the Salisbury VA Health Care System (SVAHCS) has reopened MRI services at three of their health care facilities (Salisbury VA Medical Center, Charlotte Health Care Center (HCC) and Kernersville HCC) between the normal operating hours of 8:00 a.m. through 4:30 p.m. for both urgent and non-urgent orders. The SVAHCS will continue to keep Veterans informed as other services begin to resume “new normal” operations.   For questions regarding MRI services, Veterans should contact their VA providers.

To reduce the spread of coronavirus, the Salisbury VA Health Care System Pharmacies are making some changes. Effective immediately, outpatient pharmacy Check-In rooms will be closed and the dispensing window only open for urgent prescriptions. We ask that you only come to the hospital if necessary and that you receive your outpatient prescriptions through the mail. A pharmacist will be available to assist you if you have an urgent need for a prescription that can’t wait for mail delivery. However, we urge you to plan ahead and take full advantage of the mail delivery options to minimize potential exposure and spread of coronavirus .


To speak to a pharmacy representative, request a refill or check the status of your prescription:  please call 1-877-354-5196 (select option 2), or log into


Mental Health and Primary Care Clinics at the Health Care Centers in both Charlotte and Kernersville will be unavailable until further notice. Patients who were given appointments for Saturdays will be rescheduled. Additionally, there will be no weekend Pharmacy, Lab, or Imaging services at the HCC locations.

Weekend Dialysis Services will be available as follows:

Kernersville HCC:
Saturdays: 0630-1700

Charlotte HCC:
Saturdays: 0700-1200

At this time, only employees and Dialysis patients will be admitted into the HCC buildings on weekends.

FYI, Salisbury Health Care System Veterans:

As part of our ongoing efforts to ensure the safety and well being of our Veterans and staff, beginning Wednesday, March 24, 2020, routine face-to-face services will no longer be available for Eligibility and Release of Information at any of our sites. Telephone customer servcie will continue as usual and alternative service options can be found below. Emergency requests will be considered and addressed on a case-by-case basis at each site. Thank you for your support and understanding during this challenging time:

If you need to enroll for VA Healthcare, you can take a 10-10EZ form and a pre-paid envelope and mail your application to the Salisbury VAMC Eligibility Department at:

1601 Brenner Avenue
Salisbury, NC 28144


To register by telephone, you ay contact the HEALTH RESOURCE CENTER at 1-877-222-VETS (8387)


You can go online and enroll using the link below:

Beneficiary Travel Claims will be processed at the clinic where your appointment was conducted.

In order to continue to provide Veterans with the option to request their medical record for themselves or another organization, the following options will be available:

1. Call the Release of Information Office at (704) 638-9000 ext. 12610 or 12601 to speak to an ROI Clerk to get help.

2. To request a copy of your medical records to be mailed to yourself, complete the authorization form 10-5345a. You can access the authorization form online:

Resources box: VA Form 10-5345a Individuals' Request for Copy of Their Own Health Information

3. To request a copy of your medical records to be mailed or faxed to another organization such as an insurance company, attorney, Social Security Disability, etc., complete the authorization form 10-5345. You can access the authorization form online:

There are a few options request your records:

Fax the completed and signed authorization form to (704) 645-6279.

Mail the completed and signed authorization form to:

VA Medical Center
Attn: Release of Information HAS (136C)
1601 Brenner Avenue
Salisbury, NC 28144

Drop Box will be available on-site in area.

Sign in and/or Register to use MyhealtheVet to access portions of your electronic health records onloine and/or upload your completed and signed authorization.

Non-VA Provider - For treatment purposes and to avoid delays with your care, your non-VA provider can fax or send a written request to us. We will submit the medical records directly to your provider.

VA and Non-VA Forms Completion: Authorization form 10-5345b will need to be completed and signed. Both the authorization form and the form ofor our provier to complete must be submitted to us. The forms can be mailed or faxed or placed in the drop box. You can access the authoriztion form online:

Access the W.G. (Bill) Hefner VA Medical Center Salisbury, NC website:


 In an effort to minimize face-to-face contact, the Salisbury VA Health Care for Homeless Veterans (HCHV) Program is offering assessments and referrals via telephone. 

Contact numbers available for telephone assessments at all locations, Monday - Friday from 9 a.m. to 3 p.m. (except for Federal Holidays):

Salisbury HCHV Outreach - (704) 638-9000 ext. 13137
Charlotte HCHV Outreach - (704) 329-1300 ext. 32109
Kernersville HCHV Outreach - (336) 515-5000 ext. 21155

National Call Center for Homeless Veterans Hotline available 24 hours per day, 7 days per week:

1-(877) 424-3838


Facility Status

Parent Facility
W. G. (Bill) Hefner VA Medical Center Limited Services
Salisbury VAMC has limited in-person services currently (please see all updates in our Situational Update section). We will continue to keep Veterans informed as services begin to resume normal hours of operation.
Outpatient Clinics
Charlotte CBOC Limited Services
Charlotte CBOC has limited in-person services currently (please see all updates in our Situational Update section). We will continue to keep Veterans informed as services begin to resume normal hours of operation.
Charlotte HCC Limited Services
Charlotte HCC has limited in-person services currently (please see all updates in our Situational Update section). We will continue to keep Veterans informed as services begin to resume normal hours of operation.
Kernersville HCC Limited Services
Kernersville HCC has limited in-person services currently (please see all updates in our Situational Update section). We will continue to keep Veterans informed as services begin to resume normal hours of operation.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-800-469-8262
  • Change Your Appointment: 800-706-9126
  • Media Inquiries: 704-638-3343
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 704-638-9000 or
  • Pharmacy Refill: 1-877-354-5196
  • Staff Locator: Not Available
  • Telephone Care: 1-800-469-8262

Do you have a family disaster plan?
Now is the time to plan what you, your family, and your pets would do in the event of a hurricane.

Personal Preparedness Checklist (2 weeks supply)
Water - 18 1/2 gallons of water per person (1/2 gallon for drinking, 2 gallons for bathing)
Food - Ready to eat canned foods, shelf stable snacks, and beverages
Medicine - first aid kit that contains aspirin, non-aspirin pain reliever, antacid, antiseptic, scissors, insect repellent
Personal Hygiene/Care Items - toilet paper, towels, soap, shampoo, denture needs, eyeglasses, sun protection
Other supplies - battery operated radio, flashlight and batteries, non-electric can opener, portable cooler and ice, plastic trash bags, tarp or sheet plastic, duct tape, cleaning supplies such as bleach, paper napkins, plates and cups, pillows and blankets

Prescription Medications
Keep a list of all medications in your personal preparedness kit
Keep a 15 day supply of medication and supplies on hand - Do not allow your supply to go below 15 days
For medications that require refrigeration, make sure you have a small portable cooler or ice chest ready for easy transport if needed
If you must evacuate, bring prescription bottles, whether full or empty, of all medications that you are currently taking with you
Veterans are advised to follow evacuation orders given by local governments.

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