W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
Joseph Vaughn, MBA, FACHE | 704-638-3344
Medical Center Director
Joseph Vaughn, MBA, FACHE, was appointed as the Director at the W.G. (Bill) Hefner VA Medical Center, effective March 19, 2018. Prior to his appointment, Mr. Vaughn served in numerous leadership roles in VA. In 2015, he was promoted to the Chief Operations Officer/Associate Director of the G.V. (Sonny) Montgomery VA Medical Center in Jackson, Miss., after serving as the Assistant Director. Before his tenure at the G.V. (Sonny) Montgomery VA, Mr. Vaughn served as the Chief Logistics Officer for the South Central VA Health Care Network, an integrated system of 10 VA medical centers providing a full range of specialty, tertiary, mental health, and long term care in an eight-state region, where he managed all aspects of the supply chain and vehicle fleet programs within the network. Mr. Vaughn served in the United States Navy from 1983 – 1993, completing four Mediterranean cruises and was awarded the Navy Achievement Medal. Mr. Vaughn is a native of Durant, Mississippi and received his Bachelor of Science degree from the University of Phoenix in Information Technology, and holds a Master’s degree in Business Administration from Mississippi State University. He is a 2012 graduate of the Veterans Health Administration (VHA) Health Care Leadership Development Program and a 2013 graduate of the Federal Executive Institute. Mr. Vaughn holds the Senior Level Federal Acquisition Certification for Program and Project Managers. He is also a Fellow of the American College of Health Care Executives.
Lily Haken | 704-638-3345
Lily Haken, MS, LMHC, FACHE was appointed as Associate Director of the W.G. (Bill) Hefner VA Medical Center, effective August 18, 2019. Most recently, Ms. Haken served as Acting Associate Director, Acting Chief of Quality, Safety, & Value and Health Care Center Administrator at the Hampton VA Medical Center. As a board-certified health care professional with 15 years of experience in both clinical and administrative health care roles, Ms. Haken is responsible for administrative operations including Engineering, Fiscal, Health Administration, Human Resources, Police, Privacy, Supply Chain, Care in the Community, and Strategic Planning. Ms. Haken has a master’s degree in Clinical Psychology, is a licensed mental health counselor, is a graduate of VA’s Health Care Leadership Development Program (HCLDP) and is a Fellow in the American College of Healthcare Executives (FACHE).
James Plunkett, MD | 704-638-3353
Chief of Staff (Acting)
Dr. James Plunkett was appointed as Acting Chief of Staff for the W.G. (Bill) Hefner VA Medical Center effective January 2, 2020. He attended University of Minnesota, earning a Bachelor of Arts in Physiology, and graduated from University of Texas Health Science Center in San Antonio, where he received a Doctor of Medicine, and completed a four year Internship and Residency in Rehabilitation Medicine. He maintains subspecialty certifications in Neuromuscular and Electrodiagnostic Medicine, Spinal Cord Medicine, and Pain Medicine. After Residency at the University of Texas Health Science Center, Dr. Plunkett was recruited to the Cincinnati VA as the Chief of Physical Medicine & Rehabilitation Service (PM&RS), and later became the Director of Rehabilitative Care Line. After nine years in Cincinnati, Dr. Plunkett accepted a position at the Mayfield Clinic and Spine Institute. Dr. Plunkett served in this position for two years, and then returned back to the Cincinnati VA as Rehabilitation Care Line Manager. He also served as adjunct Clinical Assistant Professor at the University of Cincinnati College of Medicine in the department of PM&R. Dr. Plunkett was recruited to North Carolina in 2016 where he has served Veterans at the Salisbury VA Health Care System as the Associate Chief of Staff for PM&RS. The Salisbury program is comprised of seven rehabilitation services: Physiatry, Physical Therapy, Kinesiotherapy, Occupational Therapy, Chiropractic Care, SCI and Rehab. Therapy.
Elizabeth A. Stroup | 704-638-9000 Ext. 12680
Executive Nurse/Associate Director for Patient Care Services
Elizabeth Stroup assumed the duties as Associate Director for Patient Care Services/Nurse Executive at the W. G. (Bill) Hefner VA Medical Center on August 29, 2016. As the Associate Director for Patient Care Services/Nurse Executive, Ms. Stroup is responsible for management and oversight of all nursing personnel and providing leadership concerning all nursing related issues . Prior to joining the W. G. (Bill) Hefner VA Medical Center, Ms. Stroup was the Associate Director for Patient Care Services/Nurse Executive at the John J. Perching VAMC in Poplar Bluff, MO. While in Poplar Bluff, Ms. Stroup was responsible for Nursing, Laboratory, Pharmacy, Radiology, and several other smaller services. Ms. Stroup also held the role of Associate Nurse Executive at VA Central Iowa Healthcare System in Des Moines, Iowa. Other duties include serving as the Nurse Manager for the Primary Care Clinics at the VA Central Iowa main campus and associated outpatient clinics. Prior to assuming leadership responsibilities, Ms. Stroup served our nation’s Veterans as both a Registered Nurse (RN) and as a Licensed Practical Nurse (LPN). Ms. Stroup began her career in Federal Service as a Licensed Practical Nurse (LPN) at the Tripler Army Medical Center in Honolulu, Hawaii. Her nursing career includes over 20 years of federal healthcare experience. Ms. Stroup received a Bachelor’s of Science in Nursing from the University of Iowa in 2003 and a Masters in Nursing Healthcare Administration from Clarkson College of Omaha, Nebraska in 2008. She is board certified by the American Nursing Association (ANA) in Nursing Administration, Advanced.
Ronald J. Maurer | 704-638-9000 Ext. 14402
Ron Maurer Ed.D. was appointed as the Assistant Director at the W.G. (Bill) Hefner VA Medical Center, effective January 6, 2018. Mr. Maurer joined VA in 2011 as the Director of the Congressional Liaison Service in the Office of Congressional and Legislative Affairs (OCLA), Washington, DC. He most recently served as the Director of Congressional Outreach for VA and was the Acting Deputy Assistant Secretary for OCLA from December 2016 to August 2017. Mr. Maurer is a Veteran of the United States Army, serving 9 years on active duty and 12 years in the reserves before his retirement in 2006. Prior to serving with VA he and his wife Sheila owned and operated a federally certified rural health clinic in Rogue River, Oregon from 2001 to 2009. Mr. Maurer was elected to the Oregon Legislature in 2006 and served until 2011 where he was instrumental in passing legislation for Oregon’s prescription drug monitoring program as well as redesigning Oregon’s impaired provider program. Mr. Maurer earned a Doctorate of Education from Northern Illinois University in Adult Education, a Master of Science degree from Kansas State University in Adult and Education and a Bachelor of Science degree in Science Education from Oregon State University.
Lori Shoaf | 336-515-5000 Ext. 21299
Kernersville HCC Administrator
Dave Collins | 704-329-1300 Ext. 31111
Charlotte HCC Administrator