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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC


Beneficiary Travel Change May 2014

As of May 1, 2014, the W.G. (Bill) Hefner VA Medical Center located in Salisbury, NC, and its Community Based Outpatient Clinics (CBOCs) located in Hickory, Winston-Salem, and Charlotte will be undergoing some very important changes to our door to door transportation services. Only those Veterans who are Beneficiary Travel (BT) eligible and meet clinical requirements for Special Mode Transportation will receive door to door transportation.

Veterans who are BT Eligible (and not eligible for Special Mode Travel) will be reimbursed for their authorized travel to required Veterans Health Administration (VHA) appointments. This includes appointments made by the VHA to Non-VA facilities. Reimbursement is currently set at 41.5 cents per mile. Reimbursement may be subject to a required deductible for the first 3 visits of the month at the current deductible rate of $6.00 per visit. Veterans will be required to apply for the mileage reimbursement within 30 calendar days of each appointment.

Special Mode Transportation, as defined by VHA Handbook 1601B.05, is an ambulance, ambulette, air ambulance, wheelchair van or other mode of transportation specifically designed to transport disabled persons. In order to receive special mode transportation, a Veteran must be eligible for Beneficiary Travel and clinically meet special mode criteria. VHA health care clinicians determine when special mode transport is required. Special mode transportation is managed and funded by the VA. Veterans are not required to apply for any special reimbursement when approved for Special Mode transportation.

A document with Community Resources for Veterans in need of transportation is listed on the right-hand side of this page. The list includes free transportation resources such as those provided by the Disabled American Veterans organization and throughout individual counties in North Carolina. We are hopeful that the Community Resources provided will assist Veterans with securing alternate transportation as necessary.

If you have any questions, please contact Mr. Lee Gay, Chief, Health and Travel Benefits at 704-638-9000, ext 2500.


Lee Gay
Chief, Health and Travel Benefits
704-638-9000 Ext. 2500