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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC


Current Operating Status

Situation Update

As of Sunday, September 16, 2018 1:49 PM EDT

As of Sunday, September 16, 2018 at 1:30 p.m.


Veteran Hurricane Hotline Number: 1-800-507-4571
Employee Disaster Hotline Number: 1-866-233-0152
VBA Hotline Number: 1-800-827-1000
Pharmacy Customer Care 1- 866-400-1243

VAMC STATUS: ALL Salisbury VA facilities are scheduled to remain open for normal operating hours. The Director has activated the Emergency Operations Center, and we are monitoring the hurricane and its impact in our region. Regular updates will be provided to staff and Veterans throughout the storm on Facebook and our webpage at

If you have an emergency, go to the nearest Emergency Room for care. The VA Medical Center’s inpatient care units and Emergency Department are open and operational.

•Charlotte HCC - open normal hours
•Charlotte CBOC - open normal hours
•Kernersville HCC - open normal hours

PATIENT STATUS: All outpatient appointments and procedures will continue as planned; patients should report for their appointment as usual. If a Veteran wishes to cancel, please call your clinic so we know you are safe. The VA Medical Center’s inpatient care units and Emergency Department are open and operational. We will continue to monitor the status of the storm and update closures as needed.


What should I do if I’m out of my medication or I’m having a hard time getting my medication refilled during Hurricane Florence?

  1. First, call either your local VA pharmacy (Salisbury is 704-638-9000 ext. 12915) or the national pharmacy call center at 1-866-400-1243 to understand your options.
  2. Another possibility, if safe, is to go to your VA pharmacy or the nearest VA facility for assistance. Salisbury VA pharmacy is open 24/7.
  3. If accessing VA resources is not a safe option, VA’s emergency pharmacy contract through Heritage Health Solutions may be able to assist you during this emergency only. You must have an active refill and your prescription cannot be a controlled substance.

Follow the below directions during the hours of operation for Heritage Health Solutions: Monday-Friday 8 a.m. -10 p.m. and Saturday 11 a.m.-4 p.m. EST.

    1. During Heritage Health Solutions hours, please bring your prescription bottle, your VA ID card, driver’s license, and the phone number for Heritage Health Solutions (1-866-265-0124) to a big chain retail pharmacy, such as Walgreens, Walmart, CVS, or a big chain grocery store like Publix.
    2. Tell the pharmacist your situation and ask them to contact Heritage Health Solutions (1-866-265-0124) to see if you are eligible to fill your prescription under the state emergency relief program.
    3. The retail pharmacy and Heritage Health Solutions will determine your eligibility and resolve any billing concerns at this time.
    4. IF you are denied for any reason, please call 1-866-400-1243 for the pharmacy care line.
SECURE MESSAGING: If power or internet connections are affected, Secure Messages may not be checked. If you have an urgent need, please call 1-800-706-9126.
CANTEEN HOURS OF OPERATION: The VCS Canteen and Retail Store will will resume normal hours Monday, September 17.

SHELTER INFORMATION: Salisbury VAMC IS NOT a designated shelter. For shelter information download the Ready NC app on your smart phone app store, visit or call the American Red Cross at (844)221-4160 to be connected to a local chapter.

EMPLOYEE STATUS: All sites of care are scheduled to remain open for normal operating hours. All employees report to work as usual.
Salisbury VA, Charlotte HCC, Charlotte CBOC and Kernersville HCC will be open.


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Prepare. Plan. Stay Informed. Visit to learn about preparedness kits, family emergency plans, and more.

Facility Status

Parent Facility
W. G. (Bill) Hefner VA Medical Center Normal Hours
Outpatient Clinics
Charlotte CBOC Normal Hours
Charlotte HCC Normal Hours
Kernersville HCC Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-800-469-8262
  • Change Your Appointment: 800-706-9126
  • Media Inquiries: 704-638-3343
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 704-638-9000 or
  • Pharmacy Refill: 1-877-354-5196
  • Staff Locator: Not Available
  • Telephone Care: 1-800-469-8262

Do you have a family disaster plan?
Now is the time to plan what you, your family, and your pets would do in the event of a hurricane.

Personal Preparedness Checklist (2 weeks supply)
Water - 18 1/2 gallons of water per person (1/2 gallon for drinking, 2 gallons for bathing)
Food - Ready to eat canned foods, shelf stable snacks, and beverages
Medicine - first aid kit that contains aspirin, non-aspirin pain reliever, antacid, antiseptic, scissors, insect repellent
Personal Hygiene/Care Items - toilet paper, towels, soap, shampoo, denture needs, eyeglasses, sun protection
Other supplies - battery operated radio, flashlight and batteries, non-electric can opener, portable cooler and ice, plastic trash bags, tarp or sheet plastic, duct tape, cleaning supplies such as bleach, paper napkins, plates and cups, pillows and blankets

Prescription Medications
Keep a list of all medications in your personal preparedness kit
Keep a 15 day supply of medication and supplies on hand - Do not allow your supply to go below 15 days
For medications that require refrigeration, make sure you have a small portable cooler or ice chest ready for easy transport if needed
If you must evacuate, bring prescription bottles, whether full or empty, of all medications that you are currently taking with you
Veterans are advised to follow evacuation orders given by local governments.

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