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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC

 

Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through a VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. On the Salisbury campus, our patient advocates are located on the 1st floor of Building 3 in rooms 1056, 1036 and 1035. Salisbury: 704-638-9000 ext. 13747 Charlotte HCC & CBOC: 704-357-7979 Kernersville HCC: 336-515-5000 ext. 21484

Janice Cagle, Patient Advocate - Kernersville HCC

Janice Cagle

Patient Advocate - Kernersville HCC

Keith Gaston, Patient Advocate - Charlotte

Keith Gaston

Patient Advocate - Charlotte

Minnee S Byrd, Patient Advocate - Salisbury

Minnee S Byrd

Patient Advocate - Salisbury

Teresa Cress, Patient Advocate - Salisbury

Teresa Cress

Patient Advocate - Salisbury

Valerie Bennett, Patient Advocat - Charlotte

Valerie Bennett

Patient Advocat - Charlotte

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Randy L Campbell, Deputy Chief Veteran Experience Officer

Randy L Campbell

Deputy Chief Veteran Experience Officer

Tara Manis-Healy, Chief Veteran Experience Officer

Tara Manis-Healy

Chief Veteran Experience Officer
704-638-9000 ext. 15009

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed above who will be eager to help you with your concern in a timely manner.

Department Level Advocates

No matter which service you visit, you will always be able to find one of our many Department Level Advocates. These individuals can address and resolve your concern at the point of contact.

We strive to always provide the highest quality of care to the veterans of our nation who call the Salisbury area home. The Patient Advocates:

  • serve as liaisons between patients and the medical center
  • act on the patient's behalf
  • help patients understand their rights and responsibilities