Customer Service - W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC

 

Customer Service

Veteran Experience Program

The Veteran Experience Program was established to promote positive experiences for all our Veterans. A fundamental value in VHA is for Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. On the Salisbury campus, our Veteran experience advocates are located on the 1st floor of Building 3 in rooms 1056, 1036 and 1035. Salisbury: 704-638-9000 ext. 13747 Charlotte HCC & CBOC: 704-357-7979 Kernersville HCC: 336-515-5555

Connie Jackson-Campbell, Veteran Experience Advocate - Salisbury

Connie Jackson-Campbell

Veteran Experience Advocate - Salisbury
704-638-9000 Ext. 13747

Photo not available

(Currently Vacant)

Veteran Experience Advocate - Kernersville HCC
336-515-5555

Kathleen Hara, Veteran Experience Advocate - Salisbury

Kathleen Hara

Veteran Experience Advocate - Salisbury
704-638-9000 Ext. 13747

Keith Gaston, Veteran Experience Advocate - Charlotte

Keith Gaston

Veteran Experience Advocate - Charlotte
704-357-7979

Kiovonne T Patterson, Veteran Experience Advocate - Kernersville

Kiovonne T Patterson

Veteran Experience Advocate - Kernersville
336-515-5555

Teresa Cress, Veteran Experience Advocate - Salisbury

Teresa Cress

Veteran Experience Advocate - Salisbury
704-638-9000 Ext. 13747

Valerie Bennett, Veteran Experience Advocate - Charlotte

Valerie Bennett

Veteran Experience Advocate - Charlotte
704-357-7979

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Randy L. Campbell, Deputy Chief Veteran Experience Officer

Randy L. Campbell

Deputy Chief Veteran Experience Officer
704-638-9000

Tara Manis-Healey, Chief Veteran Experience Officer

Tara Manis-Healey

Chief Veteran Experience Officer
704-638-9000 Ext. 15009

For a listing of additional contacts, please visit our phone directory.

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled Veteran experience advocates listed above who will be eager to help you with your concern in a timely manner.

Veteran Experience Liaisons (VELs)

No matter which service you visit, you will always be able to find one of our many VELs. These individuals can address and resolve your concern at the service level.

We strive to always provide the highest quality of care to the Veterans of our nation who call the Salisbury area home. The Veteran Experience Advocates:

  • serve as liaisons between patients and the medical center
  • act on the patient's behalf
  • help patients understand their rights and responsibilities