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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC


Caregiver Support


Caregiver Support
What is a Caregiver? Caregivers are family members, loved ones, or friends who provide care for Veterans who are living with the effects of war, disability, chronic illness, or aging.

What is the National Caregiver Support Line?
The support line serves as a primary resource/referral center to assist caregivers, Veterans, and others seeking caregiver information. The support line will provide information on VA/community caregiver support resources, “warm” referral to dedicated CSCs located in every VA Medical Center, and emotional support for caregivers. The staff of the National Caregiver Support Line is also available to respond to inquiries about the caregiver benefits associated with Public Law 111-163, Caregivers and Veterans Omnibus Health Services Act of 2010.

When is the National Caregiver Support Line open?
The National Caregiver Support Line is open Monday through Friday 8:00 a.m. to 11:00 p.m. and Saturday 10:30 a.m. to 6:00 p.m. Eastern Time.

Who will answer calls at the National Caregiver Support Line?
VA employees who are licensed clinical social workers answer calls to The National Caregiver Support Line and are located at the Canandaigua VA Medical Center campus.

Is there a Caregiver Web site?
Please see VA’s updated Caregiver Web site:

Local Point of Contact:

                           Debra Volkmer 

                    Debra A. Volkmer, LCSW
             Caregiver Support Coordinator (CSC)

              1-704-638-9000 extension 14499