PTSD Clinical Team - Outpatient Services - W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC


PTSD Clinical Team - Outpatient Services

The mission of the PCT is to help Veterans improve the quality and meaningfulness of their lives within their families and communities by processing traumatic experiences. We provide specialized, time-limited, evidenced-based mental health care to Veterans. We individually assess each Veteran to develop a treatment plan together to meet their unique needs and preferences. Our team includes psychologists, social workers, and peer support staff. We do not have medication providers on our team. Veterans interested in medication management should speak with their BHIP provider.

Treatments that Work
The PCT only provides talk therapies which have been proven to work. These therapies, known as Evidenced-Based Practices or EBPs, are mandated to be available at every VA in the nation because they are effective. However, these therapies require considerable commitment. If you are willing to put in the work, you are likely to see improvements. 

Our program is not the beginning of your recovery journey and it is not the end; this is a step. Our philosophy is that each Veteran can improve their functioning and live a self-directed life. We do not want to simply help Veterans survive; we want you to thrive. If recovery is not your goal, this is not the program for you. Our program is voluntary; no one can be forced to come here or remain here. You are free to start or stop services at any time.

Outpatient Environment
The services provided by the PCT are delivered at any of the VA locations (Salisbury, Charlotte, or Kernersville). PCT services may also be provided in your home using Clinical Video Telehealth (CVT) technology. The VA can help you to establish a secure video link in your home to access the same quality services available in person. 

How to Be Referred
Veterans should first be connected with the general mental health clinic or BHIP (Behavioral Health Interdisciplinary Program). There, your Mental Health Treatment Coordinator can refer you for specialized care in our program. If you are not currently on a BHIP, speak with your Primary Care Provider about a referral or access the mental health walk-in clinic during regular business hours.

Crisis and Emergency Services
The PCT is not a crisis response unit. If at any point you feel suicidal, homicidal, or that you are simply unable to keep going, please seek immediate help. The Salisbury VA's Emergency Department in Building 2 is open 24/7, as are your local hospitals. Also, you can always contact the National Crisis Hotline at 1-800-273-TALK (1-800-273-8255) or dial 911 for immediate assistance. 

Contact Info


  • Bldg. 4

Contact Number(s)

  • 704-638-9000 Ext. 13175

Hours of Operation

  • M-F 8 a.m. - 4:30 p.m.