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W. G. (Bill) Hefner VA Medical Center - Salisbury, NC



About the Program

Pharmacy Service is located in Building 2 on the 1st Floor.  The W.G. Hefner VAMC Pharmacy processes over 5,700 prescriptions daily. Many of these prescriptions are filled by the Consolidated Mail Outpatient Pharmacy (CMOP) located in North Charleston, South Carolina. Prescription refills may be requested by phone, mail, Internet, or the Pharmacy Mail Refill Request Box located outside the Pharmacy Verification Office in Building 2, Room 1009.

Services Offered

Automated Refill Line

An automated refill line is available for all patients. Please call the following number —


  1. After you have dialed the number, wait for the automated attendant to answer.
  2. Enter your entire social security number, then press the # key. Wait for an answer.
  3. Press 2, then wait for an answer.
  4. Press 1, then wait for an answer.
  5. Enter the prescription number, then press the # key. Wait for an answer.
  6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least 14 days prior to when the refill is due to insure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Refills at VAMC Salisbury Pharmacy

All veterans are encouraged to refill their prescriptions by phone, mail or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC Salisbury pharmacy window.

Mail Refill

Prescription refills may also be requested through the mail. Refill request slips are mailed with each prescription. Return the refill requests as soon as possible to insure prompt processing and delivery time.

Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.


Outpatient Pharmacy

Monday – Friday 8 a.m. to 8 p.m.
Saturday – Sunday 10:30 a.m. to noon, and 2 to 3 p.m.
Federal holidays 8 a.m. to 4:30 p.m.

Contact Info


  • Outpatient Pharmacy
    Building 2, 1st Floor

Contact Number(s)

  • 877-354-5196
  • 704-638-9000 Ext. 12915

Hours of Operation

  • see discription